Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

Targeted Age Group:: all audiences
Heat/Violence Level: Heat Level 1 – G Rated Clean Read

What Inspired You to Write Your Book?
Customer service doesn’t have a painful cost center. It can be an innovation engine!

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About the Author

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Hunters are supposed to hate vampires—but everyone will betray their people for a price. Nathan is about to discover his.
Nathan is a vampire hunter on the cusp of graduation. He’s been training for this his entire life: the moment he qualifies and joins the rest of his family in their noble calling.
If only it were that simple.
His grades are a mess, his social life is a disaster, and what’s worse, his best friend is a witch! Add to that, his vampire uncle is back in town and his crush might just be supernatural too, and you have one big melting pot of potential parental disapproval. Nathan doesn’t think he can take much more, and then the dark mages come to town.
As bodies begin piling up in the streets, Nathan finds himself pulled deeper into political intrigue and a deadly plot that will pit him against his own family. When the girl he likes comes under threat, Nathan races against time to solve the mystery… well aware that with every step he takes, he comes closer to his father exposing all his secrets.

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This book is free from 04/14/2022 until 04/18/2022.

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About the Author
Margot de Klerk is a British-born young adult fantasy writer in her late twenties. Born to South African parents, she has lived in six different countries and speaks several languages. She read German at the University of Oxford, and has a passion for old languages and linguistics. Her debut novel, Wicked Magic, was inspired by her time living in Oxford. When not writing, she enjoys photography, travelling, sewing, and various sports. She currently lives in the UAE.

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