Stretch to reach your goal. It’s within your grasp. Here is today’s positive affirmation to keep your momentum going:

I am better businessman/businesswoman because of my mistakes.

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.

Targeted Age Group:: all audiences
Heat/Violence Level: Heat Level 1 – G Rated Clean Read

What Inspired You to Write Your Book?
Customer Escalations are opportunities!

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Book is Bargain Priced starting 11/05/2022 and ending 11/12/2022. Check the price on the book before you purchase it, prices can change without notice.

About the book:

“Cash is King!” – many have probably heard this phrase once… and a multitude of facts speak for it. In the past I have had the opportunity to discover many different cultures and societies. In doing so, I found out, that the need for cash money is less anchored in industrialized nations than in under developed countries. Daily purchases such as, food, fashion or technological devices are paid with a credit/ debit card. For many of us, digital transactions are quite a common thing – but not everyone is able to enjoy this luxury. The abolition of cash money is a project, that is met with a lot of resistance, especially by older generations. It is theoretically possible to create a cashless world. In practice, however, there are still many mysteries needed to be solved. In my book i thoroughly analyze, if such a development would be beneficial for all citizens or not.

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